Privacy Policy

Introuduction

Spacious Minds Psychotherapy and Counselling is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal information, in compliance with relevant privacy laws.

1. Information Collection

We collect personal information necessary to provide effective therapeutic services. This may include:

  • Name, contact information, and demographic details.

  • Personal and family history as it relates to mental health.

  • Health information, including details relevant to your treatment.

  • Any other information you provide during therapy sessions.

2. Use of Information

Your information is used solely for the purpose of:

  • Providing and managing therapeutic services.

  • Communicating with you about appointments, billing, or treatment updates.

  • Analysing data for quality and service improvement (aggregated and anonymised).

  • Complying with legal or regulatory obligations.

3. Storage and Security

All client information is securely stored using SPLOSE, a compliant software package specifically designed for managing client records in the mental health industry. SPLOSE employs industry-standard security measures to protect your data from unauthorised access, disclosure, alteration, or destruction.

4. Disclosure of Information

We are committed to maintaining your confidentiality. Information may only be shared under the following circumstances:

  • With your explicit consent or at your direction.

  • If legally required by law, such as in cases of risk of harm to self or others, mandatory reporting, or court orders.

  • To comply with professional regulatory bodies as necessary for maintaining ethical standards.

5. Client Rights

You have the right to:

  • Access your personal information, subject to certain exceptions.

  • Correct or update your information.

  • Withdraw consent for us to collect or process certain data (note that this may limit our ability to provide services).

  • File a complaint if you believe your privacy rights have been violated.

6. Contact Information

If you have questions or concerns about this Privacy Policy or your information, please email Katie@spaciousminds.com.au.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal, regulatory, or operational requirements. Clients will be notified of significant changes.